ITSM automation and business analysis, built to pass an audit.
Senior Systems Analyst and automation business analysis, ITSM process automation with ServiceNow and Ansible, and workflows with tamper-evident audit trails, from a former Head of AML & Client ID (AVP), Credit Suisse.
Strategic Consultant, ITSM Automation (Contract).
Tietoevry · Freelance · Oct 2021 – Feb 2023 · Pune District, Maharashtra
- Advisory: advised clients on ITSM automation frameworks, bridging legacy protocols with modern automation.
- Process engineering: led automation of IT Service Management processes for major clients, including a major Finnish retail group.
- Tech stack: used ServiceNow and Ansible to reduce manual redundancy.
- Audit efficiency: automated workflows with tamper-evident digital audit trails suitable for regulatory inspection.
I have played the Senior Systems Analyst role on many projects, and earned a Scrum Product Manager certification during this work.
Four ways to bring me onto a project.
Contract or project basis. Business analysis that understands both the system and the regulator.
Senior Systems Analyst / Senior Automation Business Analyst
Requirements, user stories, functional specifications (FRDs) and data models, through to user acceptance testing (UAT).
ITSM process automation consulting
Mapping IT Service Management processes, cutting manual redundancy and bridging legacy protocols with modern automation.
Compliance-ready, audit-trail workflow design
Workflows with tamper-evident digital audit trails suitable for regulatory inspection, designed so every step, approval and change can be traced and shown to an auditor.
Scrum product role, requirements & backlog
Owning requirements and the product backlog, and working with delivery teams as a Scrum product role, backed by a Scrum Product Manager certification.
Teams that need the process and the paper trail right.
- IT service and ITSM process owners automating service management.
- IT project and delivery managers who need a senior analyst or product role.
- Compliance and audit teams who need traceable, inspection-ready workflows.
- Recruiters and staffing agencies filling contract analyst roles.
Contract or project basis.
- Contract roles: Senior Systems Analyst or Senior Automation Business Analyst.
- Projects: ITSM process automation or audit-trail workflow design with a defined scope.
- Product role: requirements and backlog ownership within a Scrum team.
Scope and fees are shared on enquiry.
Tell me about the project.
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IT and automation consulting and expert guidance on a contract or project basis only. This is not legal advice, and no legal services are offered.