Who we are
shoebhakim.com is the training and expertise website of Shoeb Hakim, based in Mumbai, Maharashtra, India. In this policy, "we", "us" and "our" mean Shoeb Hakim and shoebhakim.com. We are the Data Fiduciary for the personal data described here under the Digital Personal Data Protection Act, 2023 (DPDP Act).
What we collect
We collect only what you choose to give us through the site, plus basic technical data:
- Ask an Expert: name, email, phone, organisation, state, optional address and GSTIN fields, your question and any link you share, and the UPI transaction reference (UTR) you provide after paying. We also keep a one-way (hashed) form of your IP address to prevent abuse.
- Travel Assist: name, nationality, phone/WhatsApp, email, travel dates, states, how you are travelling, the package and add-ons you choose, and your notes.
- Feedback: name, email, optional organisation, the service, your rating and comments.
- Stock-broking compliance queries: name, email, optional phone, firm, role, topic and message.
- Training bookings: the scheduling calendar on the Book Now page is provided by Calendly, which collects the details you enter there. Payment screenshots you email to us are kept with your booking.
- Careers: applications are made through a Google Form, so Google collects that data on our behalf.
- Email: anything you send to [email protected].
- Technical data: pages visited, device and browser information and approximate location, through the analytics and advertising tools listed in our Cookie Policy.
We do not collect card numbers, bank details, passwords, OTPs or UPI PINs, and you should never send them to us.
Why we use it
- To reply to your query, enquiry, booking or feedback, and to deliver the training or service you asked for.
- To verify UPI payments and issue receipts.
- To keep records that tax and accounting rules require.
- To improve the website, training content and services.
- To keep the site and its forms secure and free of spam.
We use your data on the basis of the consent you give when you submit a form, and for the legitimate uses allowed by the DPDP Act. We do not sell your personal data.
Who we share it with
Only service providers that help run the site: our web host (Hostinger), our content delivery and security network (Cloudflare), email delivery, Calendly for scheduling, Google for analytics, advertising and forms, and Microsoft Clarity for site analytics. They handle data under their own privacy terms. We may also disclose data if the law requires it.
How long we keep it
We keep personal data only as long as needed for the purpose it was collected for, and for any period that tax, accounting or other legal rules require. After that it is deleted or anonymised. You can ask us to erase your data earlier, as explained below.
Your rights
Under the DPDP Act you can:
- ask for a summary of the personal data we hold about you and how it is used;
- ask us to correct, complete or update it;
- ask us to erase it, unless we must keep it by law;
- withdraw your consent at any time (this does not affect anything done before you withdrew it);
- nominate another person to exercise these rights on your behalf; and
- raise a grievance with us.
Write to [email protected] from the email address you used with us, so we can verify the request.
Grievances
Grievances about personal data are handled by Shoeb Hakim. Email [email protected] with the subject "Privacy grievance". We will acknowledge your message and respond within the time required by applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India.
Cookies and analytics
The site uses cookies and similar technologies for analytics and advertising. Details are in our Cookie Policy.
Security
The site runs over HTTPS. Form submissions are stored privately in the website's admin area and sent by email to [email protected]. Access is limited to Shoeb Hakim and anyone he authorises. No system is perfectly secure, so please do not send sensitive documents or credentials through the forms.
Children
Our services are meant for adults and organisations. If you are under 18, please use the site with a parent or guardian, who should contact us for you.
Changes to this policy
We may update this policy as the site or the law changes. The date at the top shows the latest version. See also our Terms of Use and Disclaimer.
Questions about this page? Email [email protected].