Receptionist (Front Office & Client Services)

About the Firm & The Opportunity

We are a specialized, high-profile law firm dealing with complex Financial Crime and Litigation. The Receptionist role is paramount, as you are the first point of contact and responsible for establishing a welcoming, professional, and confidential environment for all clients, visitors, and firm members.

We seek a highly articulate, organized, and polished professional who takes pride in managing a seamless front office operation.

Required Qualifications & Experience

Essential Qualifications

• Educational Background: A high school diploma or equivalent is required. A Bachelor’s degree is preferred.
• Work Experience: A minimum of 1 to 3 years of experience in a client-facing role, such as a Receptionist, Front Office Executive, or Guest Relations associate, preferably within a law firm, corporate office, or luxury service environment.
• Communication Skills: Exceptional verbal and telephonic communication skills in English and Hindi/Marathi. Must possess a clear, professional, and friendly phone demeanor.
• Technical Proficiency: Competent use of multi-line phone systems, and basic proficiency in Microsoft Office (Word, Excel, Outlook) for scheduling and correspondence.

Preferred Skills & Attributes

• Professional Presence: Impeccable grooming and professional presentation are essential.
• Discretion & Confidentiality: Proven ability to handle client queries and internal information with the utmost discretion, a mandatory requirement in a legal setting.
• Organizational Skills: Excellent multi-tasking and organizational abilities to manage a busy reception area, incoming calls, and administrative tasks simultaneously.
• Client Service Focus: A genuine commitment to providing high-quality client service and making visitors feel comfortable.

Key Responsibilities

• Client Management: Serve as the firm’s welcoming first point of contact, greeting and directing all clients and visitors professionally and courteously.
• Communication Hub: Answer, screen, and direct high-volume incoming phone calls and inquiries efficiently, taking detailed messages when necessary.
• Logistics & Scheduling: Manage the scheduling of meeting rooms, ensuring they are prepared before and cleaned after client meetings. Assist with basic calendar scheduling for administrative staff.
• Mail & Courier: Handle all incoming and outgoing mail, packages, and couriers, accurately logging their receipt and dispatch.
• Office Administration: Maintain the tidiness and professional appearance of the reception area and common areas. Assist the Office Administrator with basic data entry and filing.

What We Offer (Benefits)

• Performance Bonuses: Eligibility for bonuses based on consistent feedback regarding excellent client service, professionalism, and front-office efficiency.
• Growth Opportunities: We actively support dedicated Receptionists who show potential and desire to take on greater administrative duties, offering a path toward Executive Assistant or Office Administration roles.
• Professional Setting: Opportunity to work in a demanding yet rewarding professional environment alongside high-calibre legal professionals.

Application Details

How to Apply: Submit your CV and a brief cover letter highlighting your experience in a client-facing role to the careers portal